Card and PayPal payments are processed by Lemon Squeezy, our Merchant of Record, and refunds are issued through Lemon Squeezy to the original payment method. Plans paid from Egypt by InstaPay or Vodafone Cash follow the same rules below; their refunds are sent back by transfer to the InstaPay account or wallet the payment came from.
Subscriptions
- First payment: if you are not satisfied, ask within 14 days of your first payment and we will refund it in full, provided you have used less than 15% of your plan's credits.
- Renewals: renewal payments are not refunded, but you can cancel at any time and keep access until the end of the paid period. If you forgot to cancel and have not used the Service since the renewal, contact us within 7 days and we will review your request.
- Downgrades: take effect from the next billing period, with no partial refunds.
- Plans paid by transfer never renew by themselves: we remind the workspace's owners and admins 7 days and 1 day before the month ends, and nothing is charged unless you pay again.
Add-ons
The first payment of an add-on, such as AI answers, is refunded in full if you ask within 14 days. Renewals follow the subscription rules above.
Credit packs
A credit pack can be refunded within 14 days of purchase if none of its credits have been used.
Service problems
If a report fails or returns no data because of a problem on our side, the credits are returned to your balance automatically. If you believe you were charged incorrectly, contact us and we will put it right.
Your legal rights
Nothing in this policy limits the rights you have under consumer protection law in your country, such as the 14-day right of withdrawal in the European Union where it applies.
How to request a refund
Email support@rankdar.com from your account email address and include your order number.