Payments are processed by Lemon Squeezy, our Merchant of Record. Refunds are issued through Lemon Squeezy to the original payment method.
Subscriptions
- First payment: if you are not satisfied, ask within 14 days of your first payment and we will refund it in full, provided you have used less than 20% of your plan's credits.
- Renewals: renewal payments are not refunded, but you can cancel at any time and keep access until the end of the paid period. If you forgot to cancel and have not used the Service since the renewal, contact us within 7 days and we will review your request.
- Downgrades: take effect from the next billing period, with no partial refunds.
Credit packs
Where credit packs are offered, a pack can be refunded within 14 days of purchase if none of its credits have been used.
Service problems
If a report fails or returns no data because of a problem on our side, the credits are returned to your balance automatically. If you believe you were charged incorrectly, contact us and we will put it right.
Your legal rights
Nothing in this policy limits the rights you have under consumer protection law in your country, such as the 14-day right of withdrawal in the European Union where it applies.
How to request a refund
Email support@rankdar.com from your account email address and include your order number.